Requesting remote support

Contact the helpdesk of your Mind Express dealer by phone. If necessary, the helpdesk assistant will give you the following instructions to temporarily take over your device.

  1. Choose Menu > Help.
    A window with your Mind Express serial number and version appears.
  2. Choose Remote support and choose OK.
    The support window with your ID and password will appear.
  3. Provide the helpdesk assistant with your ID and password.
    The helpdesk employee can now solve the problem remotely.