Troubleshooting


Problem	Solution
The touchscreen is slow or is not working properly.	Restart the device to correct any software errors. Clean the screen. See Cleaning the device.
The device is not responding.	Reset the device. See Resetting the device.
The device is getting hot.	During long and intensive use of the device, it can become hot. This is normal and has no effect on the life or performance of the device.
No Bluetooth devices found.	Make sure that Bluetooth is enabled on the device you want to connect to. Make sure your device and the other appliance are within the maximum range of 10 meters. The other appliance may not be compatible with your device.
The device cannot be switched on. The on/off indicator flashes 4 times in quick succession.	The battery has insufficient charge for starting the device. Connect to the power supply and switch the device on.
The battery is not charging properly.	If the battery can no longer be fully charged, please contact the support department of the distributor where you purchased the device.