| The touchscreen is slow or is not working properly. |
- Restart the device to correct any software errors.
- Clean the touchscreen. See Cleaning the device.
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| The Windows control system does not respond. |
Press and hold the on/off button until the device switches off and restart the device. See also Resetting the device completely. |
| The partner display and/or the rear speakers are no longer responding. |
Reset the rear partner display and speakers. See Resetting the rear partner display and speakers. |
| The device is getting hot. |
The device may become hot with long and intensive use. This is normal and has no effect on the life or performance of the device. |
| No Bluetooth devices found. |
- Make sure that Bluetooth is enabled on the device you want to connect to.
- Make sure your device and the other appliance are within the maximum range of 10 meters.
- If necessary, remove any objects between the device and the other appliance.
- The other appliance may not be compatible with your device.
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| The device cannot be switched on. |
The battery has insufficient charge for starting the device. Connect the power supply and switch the device on. |
| The battery is not charging properly. |
If the battery can no longer be charged to 90%, please contact the support department of the distributor where you purchased the device. |
| There is no sound from the speakers. |
Check that the speakers are on. See Switching the loudspeakers on or off. |
| There is no sound from the headphones. |
Check that the headphones are on. See Switching the headphones on or off. |