Troubleshooting


Problem	Solution
The touch screen is slow or is not working properly.	Restart the device to correct any software errors. Clean the touch screen. See Cleaning the device.
The Windows operating system does not respond.	Press and hold the on/off button until the device switches off and restart the device. See also Completely resetting the Vibe.
The screen and/or the rear loudspeakers no longer respond.	Reset the rear screen and loudspeakers. See Resetting the rear display and loudspeakers.
The device is becoming hot.	During long and intensive use of the device, it can become hot. This is normal and has no effect on the life or performance of the device.
No Bluetooth devices found.	Make sure that Bluetooth is enabled on the device you want to connect to. Make sure your device and the other device is within the maximum range of 10 meters. If necessary, remove any objects between the device and the other device. The device may not be compatible with your device.
The device cannot be switched on. The on/off indicator flashes 4 times in quick succession	The battery has insufficient charge for starting the device. Connect the power supply and switch the device on.
The battery does not charge properly.	If the battery can no longer be charged to 90%, please contact the support department of the distributor where you purchased the device.