Actions: Phone and Text messaging > Call

The Call actions allow the user to answer, end, make and receive phone calls and, during a call to an automatic answering machine (e.g. from a company's helpdesk), to select numbers from a suggested drop-down menu (DTMF).

Action Description Settings
Call number The user makes a call to a specific person or number that has been set. Choose one of the following options:
  • In Select person, from the drop-down list, choose a person from the contact list.
  • In Specify number, enter a phone number.
Call contact The user calls someone from their list of contacts who he or she can choose via cells with actions from the Contacts > Display category.
Call number from message box The user calls the number he or she entered in the message.
Use keys If a user calls a company's help desk, for example, then the user may be asked (by the automatic answering service) to make a choice using a number, hash (#) or asterisk (*) from a drop-down menu. This action allows the user to enter the set number or character. You use this action to create a cell for each number or character. In Key, choose a number or character from the drop-down list.
Answer The user answers the call.
Hang up The user ends the call.